Silk Screening Supplies.com, Offering Wholesale Silk Screen Supplies & Kits to All. Everything You Need to Start and Run a Successful Silk Screening Business Silk Screening Supplies.com, Offering Wholesale Silk Screen Supplies & Kits to All. Everything You Need to Start and Run a Successful Silk Screening Business

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  About Us/Policies
Silkscreeningsupplies.com and the Ryonet Corporation offers a 30 day limited return policy. This return policy applies to all of our products and equipment unless otherwise specified on a particular piece of equipment.

-If your product was damaged during shipping. Please contact the Ryonet or the shipping company to open a claim and receive replacement product. Please also call us at 800-314-6390 or 360-576-7188 so we can help you get what you need in a timely manner.

Restrictions:
- Inkjet Printers (please see our inkjet printer return policy here:
http://www.ryonet.net/printer-returnpolicy/)
- Returns are only accepted if a product has not been used, unless we authorize it.
- A customer must contact by phone us within 30 days of receiving a product if they desire to return it for a full refund.
- A customer service rep will issue you a return authorization code.
- Once a return is noted, Ryonet must receive the return within two weeks.
- If a return is not received within two weeks, additional restocking fees may apply.
- Silkscreeningsupplies.com and RYONET will refund the full amount of the product (less restocking fees) but NOT the cost of shipping.
- We will also not pay for return shipping.

Restocking Fees:
- If you are returning a new order. Due to processing, receiving, and credit card fees we do charge a 5% restocking fee. This fee will be taken out of your final return.
- If you have used your equipment, we will accept and authorize a return. However it must be authorized and you will be charged a 15%-30% restocking fee depending on the condition of your equipment. You will also be responsible for return shipping cost and we will not refund your original shipping cost.

Instructions:
- If you wish to request a return, please call us within 30 days of receiving your order.
- Phone: 800-314-6390 (International: 360-576-7188)
- We will ask you for the following.
- Name and address that the order was placed under.
- Your invoice or original order #
- We will give you a return authorization number.
- From that time you will have 2 weeks to ship the packages back to us. This should be enough time to package and arrange for shipping back to our location.

If the product has a malfunction, does not work properly, or the customer has an issue with the condition of the product. We will need to see physical proof of the issue via pictures emailed in electronic format. This would allow us to review to the best of our ability the problem and allow us to help you in the most efficient and affective way. If your product is defective, we will replace it and send you a product that is in good working order. Our goal is to take care of our customers 100% and be sure that our customers have 100% satisfaction with our company.

Suggestions:
If you have ordered a product such as a screen kit and have started using it only to find out that it isn't for you, what do you do?

First, please contact us if you have any questions that we could answer. Also be sure to let us know the condition of the product. There is a possibility that we might decide to do a partial refund of your equipment but not your used products. We deal with this on a case by case basis.

Another options for you is Ebay or Craigslist.org . Screen printing products and equipment (especially packages) sell great on Ebay. If your package has been used and you would like to return it, placing an auction on Ebay is probably the best way to recoup back your investment. By selling on Ebay, you can get over fair market value for your product, you of course won't be charged a restocking fee, and who ever buys it from you will pay for shipping not you. If you need help doing this, please contact us and we would be happy to help you.

Our goal is to insure that all our customers are happy, you will not be disappointed!
 
 
  



 

Silk Screening Supplies is a subsidiary website of the Ryonet Corporation. All content © by The Ryonet Corporation 2005.